'Regular' tariffs vs home reimbursement tariffs
This article describes how to set tariffs for your location. If you are a fleet manager looking to set home reimbursement tariffs for your employees, see this article instead: Creating & managing fleets
Tariffs introduction
All charge locations need a base tariff. This is the tariff that will be charged to any driver that does not otherwise have a special tariff defined (in a Driver Group).
The base tariff is configured excluding VAT. VAT is determined by the account's Tax Settings.
The base tariff defines the payout amount to the holder of the account.
If there is a Service Plan defined on the (Connected) Account, this payout will be split between the Connected Account and Parent Account according to the Service Plan.
The base tariff may be different from what drivers pay to Tap Electric. You can see the range of what drivers could pay in the right panel of the tariffs page.
Most locations just need an energy tariff (price per kWh). If you need a more complex tariff, you can use the Advanced Tariff Options menu.
You can set Time-of-use tariffs if the price should vary throughout the day, also in the Advanced menu.
A special tariff can be defined per Driver Group at a location.
For larger operators who need to maintain a single tariff across multiple locations, you can create a Preset Tariff that can be adjusted centrally rather than per location. For this, you need to CPO Pro module activated on your account.
Tariff Types
There are 3 types of tariffs available. They can be used invidually or in combination.
kWh tariff
Start tariff: fee charged regardless of energy consumed or time spent.
Idle tariff: if vehicle is still plugged in but no longer consuming energy, this fee per hour can be applied.
Setting your base tariff
Setting your price per kWh
To set your default energy tariff, navigate to:
Location > Set tariff
Enter your energy tariff.
Don't forget to press Save.
How do I know what to set for my tariff?
Usually charger owners set their tariff based on what they pay for energy, plus some margin to cover the cost of maintenance; and for public charging, owners often add a profit margin as well. If you would like some insight into what other owners and operators in your area are charging, you can use a tool in the Tap app called Map Intel.
Navigate to the map in the Tap app, zoom out to area that you wish to check average prices on, and click "Analyse this area". This will return lots of information about pricing and chargers in your area.
Advanced tariff options
If you need more from your tariff than a simple price per kWh, open the "Advanced tariff options" menu. Here you can set:
Flat fee: also known as a start fee. This is charged to the driver no matter what the consumption or dwell time is.
Time - when idle: this is a fee per hour for when the charge session is active but the car is not taking power (usually when it has reached a full battery. Note: even though you set the fee per hour, the cost is calculated based on the exact amount of time. E.g. if you set 1 euro per hour and the idle time is 15 minutes, the driver is billed 25 cents.
Time - when delivering power: this is a fee per hour for when the charge session is active and the car is taking power.
Time-of-use tariffs: see next section.
Time-of-use Tariffs
You can set different tariffs according to the time of day using Time-of-use tariffs. For example, if you have an energy contract with a different rates for peak and off-peak times, you can pass this variable pricing on to drivers.
You can add as many intervals as you like, but remember that simpler tariffs are easier for drivers to understand.
Time-of-use tariffs are always set within a single 24-hour period, from 00:00 (midnight) to 23:59.
This means your tariff intervals cannot span across midnight.
If your tariff period crosses over midnight (eg. from 22:00 to 06:00 the next day), you will ned to create two separate tariff intervals:
One interval from your start time up to 23:59.
A second interval from 00:00 on the next day up to your end time.
To set a Time-of-use tariff:
Location > Set tariff > Time-of-use tariffs > Add
Choose the start and end time.
Enter your tariff. Don't forget to press Save.
To edit or remove a Time-of-use tariff:
Location > Set tariff > Time-of-tariffs
To edit, press the Edit (pencil) button next to the interval
To remove, press the Remove (trash can) button next to the exception.
Click Save.
When you have created a complex tariff, it's good to check what it looks like from the perspective of the driver. You can do this in the Tap app:
Location > View as driver
Driver group tariffs
A special tariff can be defined per Driver Group at a location.
If the Driver Group is not already linked to the location, navigate to:
Location > Set tariff > Link existing group (or Create new group if it does not yet exist)
Select a driver group and click Connect driver group.
Back in the Set tariff page, click the 3 dots next to the driver group in the list, and click Edit tariff.
Enter your tariff and click Save.
Preset Tariffs (CPO Pro module only)
For larger operators who need to maintain a single tariff across multiple locations, you can create a Preset Tariff that can be adjusted centrally rather than per location. For this, you need to CPO Pro module activated on your account.
Create and Assign a Preset Tariff
Open the Tariffs tab on the left bar in the webportal.
Name your tariff. This could for example be a descriptive name (e.g. "City X") or a code (e.g. A1). We advise against writing the actual tariff into the name (e.g. "0.35 tariff"), since when you make a change to the tariff you may forget to rename it.
Add the desired tariff and Save.
To assign the Preset Tariff, open a location and click Set Tariff.
Click on the Preset switch.
Select your desired Preset from the dropdown.
Click Save.
Edit a Preset Tariff
Editing a Preset Tariff changes the tariff instantly for all locations where this Preset is assigned.
Open the Tariffs tab on the left bar in the webportal.
Click into the Tariff you wish to change.
Change the tariff and click Save.