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    Charger Settings
    • 09 Nov 2024
    • 3 Minutes to read
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    Contents

    Charger Settings

    • Updated on 09 Nov 2024
    • 3 Minutes to read
    • Contributors
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    • PDF
    Article summary

    Edit charger name

    1. Location > Chargers
    2. On charger you wish to edit, select Edit.
    3. Edit as desired.
    4. Confirm.

    Edit charger electrical details

    1. Location > Chargers
    2. On charger you wish to edit, select the settings gear icon.
    3. Edit as desired.
    4. Confirm.
    Charger Electrical Settings

    The following settings can be edited:

    1. Connector type
    2. Amperage
    3. Phases
    4. Power

    Reboot or unlock charger

    • Rebooting the charger fixes many common charger problems, and is often a good first action to try.
    • In the case when the charging cable is stuck in the charger, before rebooting, try an unlock, as it may provide a faster resolution.

    stuckCable

    QR stickers

    By applying a QR sticker to your charger, drivers can quickly find the charger in Tap.

    Need QR stickers?

    Send a request with your mailing address and number of stickers needed to support@tapelectric.app

    You must link the sticker to the charger after it has been applied. You must do this from the Tap app on your phone by navigating to:

    Location > Charger > QR > [scan sticker with phone]

    chargerQR.png

    Charger message log

    You can review all OCPP messages between the charger and Tap.

    1. Location > Chargers
    2. On the charger you wish to review, select Message Log.

    OCPP Message Glossary

    MessageSent ByDescription
    TriggerMessageTapTriggers the charger to send messages, e.g. BootNotification, Heartbeat, etc.
    BootNotificationChargerCharger is booting up. Contains info vendor, model, firmware, serial number.
    GetConfigurationTapReports the charger configuration settings.
    HeartbeatChargerSent by charger periodically to confirm it is online.
    AuthorizeChargerChecks the authorization status of an idTag.
    StartTransactionChargerSent at the start of a transaction when started with an RFID.
    StopTransactionChargerSent at the end of a transaction when stopped with an RFID.
    RemoteStartTransactionTapSent to start a session from an app.
    RemoteStopTransactionTapSent to end a session from an app.
    MeterValuesChargerPeriodic information from the charger meter during a session reporting energy consumed since last reading.
    ResetTapSent to reboot a charger.
    SetChargingProfileTapSends a charging profile to a charger.
    ChangeConfigurationTapChanges the configuration settings of a charger.

    Charger uptime

    You can examine your charger's uptime by navigating to:

    1. Charger settings > Uptime
      chargerSettings.png

    Here you will find details about the length of time the charger is connected to a given IP address, and any offline periods. Usually if a charger is switching IP address frequently, it is flipping between wifi and SIM, and thus indicates an unstable connection. Your internet service provider may be able to help you improve your signal.

    uptime.png

    Advanced charger configuration

    This feature is only available in the Tap webportal.

    In Tap, you can view and (where possible) edit the complete list of advanced charger settings, also known as OCPP configuration settings. You can use the advanced charger settings to perform common actions like adjust the charger's heartbeat interval, or permanently lock your cable in your home charger.

    For more information on what each setting does for a given charger brand, consult the manufacturer's manual.

    Navigate to:

    1. Charger settings > Advanced charger configuration
    2. Click "Read configuration from charger"
    3. For editable fields, click on the pencil icon to edit.

    Setting your home charger for "plug and charge"

    Using Advanced charger configuration, you can setup your home charger to automatically start as soon as you plugin, without having to swipe your RFID tag or start from the app.

    1. First, you need to find the internal chip ID of your RFID tag. To do this you will need an Android phone, and an app such as NFC Tools. Open NFC Tools on your Android phone, click "Read", and scan your RFID tag. This will read a 14 character ID, copy this.
    2. Open the Tap webportal. Navigate to Charger > Charger settings > Advanced charger configuration
    3. Click "Read configuration from charger"
    4. Each charger model calls the "plug and charge" field something different; find the field for your particular charger model. You can consult the charger manual for help with that. Some examples of what the field is called by different brands:
      1. Zappi: PlugAndChargeID
      2. Zaptec: FreeChargingIdTag (note: 'FreeCharging' must be set to 'True')
      3. Alfen: Plug&Charge ID (note: ‘Authorization Mode’ must be set to 'Plug & Charge'.)
    5. Once you have found the correct field(s), click the pencil icon next to the field to edit. Paste in the ID you found with the NFC Tools app.
    6. Click Confirm.
    7. Do a test session to ensure Plug and Charge is working.
    What's Next