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    Charger Settings
    • 02 Oct 2023
    • 2 Minutes to read
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    Contents

    Charger Settings

    • Updated on 02 Oct 2023
    • 2 Minutes to read
    • Contributors
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    • PDF
    Article Summary

    Edit charger name

    1. Location > Chargers
    2. On charger you wish to edit, select Edit.
    3. Edit as desired.
    4. Confirm.

    Edit charger electrical details

    1. Location > Chargers
    2. On charger you wish to edit, select the settings gear icon.
    3. Edit as desired.
    4. Confirm.
    Charger Electrical Settings

    The following settings can be edited:

    1. Connector type
    2. Amperage
    3. Phases
    4. Power

    Reboot or unlock charger

    • Rebooting the charger fixes many common charger problems, and is often a good first action to try.
    • In the case when the charging cable is stuck in the charger, before rebooting, try an unlock, as it may provide a faster resolution.

    stuckCable

    QR stickers

    By applying a QR sticker to your charger, drivers can quickly find the charger in Tap.

    Need QR stickers?

    Send a request with your mailing address and number of stickers needed to support@tapelectric.app

    You must link the sticker to the charger after it has been applied. You must do this from the Tap app on your phone by navigating to:

    Location > Charger > QR > [scan sticker with phone]

    chargerQR.png

    Charger message log

    You can review all OCPP messages between the charger and Tap.

    1. Location > Chargers
    2. On the charger you wish to review, select Message Log.

    OCPP Message Glossary

    MessageSent ByDescription
    TriggerMessageTapTriggers the charger to send messages, e.g. BootNotification, Heartbeat, etc.
    BootNotificationChargerCharger is booting up. Contains info vendor, model, firmware, serial number.
    GetConfigurationTapReports the charger configuration settings.
    HeartbeatChargerSent by charger periodically to confirm it is online.
    AuthorizeChargerChecks the authorization status of an idTag.
    StartTransactionChargerSent at the start of a transaction when started with an RFID.
    StopTransactionChargerSent at the end of a transaction when stopped with an RFID.
    RemoteStartTransactionTapSent to start a session from an app.
    RemoteStopTransactionTapSent to end a session from an app.
    MeterValuesChargerPeriodic information from the charger meter during a session reporting energy consumed since last reading.
    ResetTapSent to reboot a charger.
    SetChargingProfileTapSends a charging profile to a charger.
    ChangeConfigurationTapChanges the configuration settings of a charger.

    Charger uptime

    You can examine your charger's uptime by navigating to:

    1. Charger settings > Uptime
      chargerSettings.png

    Here you will find details about the length of time the charger is connected to a given IP address, and any offline periods. Usually if a charger is switching IP address frequently, it is flipping between wifi and SIM, and thus indicates an unstable connection. Your internet service provider may be able to help you improve your signal.

    uptime.png

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