Onboarding in this context means getting the charger communicating with Tap's charger backoffice. If you are looking for a complete guide for setting up an account and configuring your locations, see our Quick Start Guide.
Alfen's Eve Install App is the new and improved onboarding platform for Alfen. It will eventually replace the ACE Service Installer once it has equivalent functionality. Today, it can be used for faster onboarding of chargers, but not yet for complete/advanced configurations and troubleshooting.
Login to the Alfen Eve Install app.
Select the chargers you wish to onboard in home overview.
Select type of location.
Set maximum charging current (default configuration).
Select what you want to configure > Backoffice
Select Operation mode > Backoffice
Search for Tap Electric in the Backoffice presets list.
Click Install
Now that the install is complete in Alfen, open the Tap Electric app or webportal.
Navigate to Locations > connect new charger > Alfen - Eve Install App
Enter the charger's customer identification number.
Heads up: make sure to use the charge point ID when setting up the charger in Tap and not the serial number (which often starts with ACE...)
After a minute the charger should appear in the list and you can proceed with onboarding.
