Onboarding in this context means getting the charger communicating with Tap's charger backoffice. If you are looking for a complete guide for setting up an account and configuring your locations, see our Quick Start Guide.
To connect Alfen chargers, you will need access to an Alfen account in the MyEve app.
1. In the Tap app: Locations > connect new charger
2. Select Alfen - MyEve App.
3. Copy your unique URL from the Tap app or webportal. Note that the manufacturer splits this URL in their app, so you can also copy the URL in separate parts in Tap.
4. Download the following root certificate firmware file and store it on your local drive: digicertrootca-B.fwi
4. Open the Alfen MyEve app and select your charger.
5. In the "Basic" tab, navigate to: Firmware > More options > Browse files
6. Select the firmware file from the location where you saved it on your phone. Start the firmware update.
The next step depends on whether you are using a wired (LAN) internet connection, or a Tap SIM card.
Wired/Lan Internet Connection
Wired/Lan Internet Connection
1. Navigate to: Advanced > Connectivity > Wired
2. Enter Backoffice URL and Backoffice path per the example below:
Example
Unique URL provided in Tap app = ws://ocpp.tapelectric.app/2xmdirgrgt8a8
3. Save the new fields.
4. Navigate to: Basic > Reboot charger
5. Return to the Tap app. After a minute the charger should appear and you can proceed with onboarding.
Tap SIM Card
Tap SIM Card
1. Navigate to: Advanced > Connectivity > Mobile
2. Enter the following details:
Backoffice URL: wss://ocpp.tapelectric.app
Backoffice path: {as copied from the Tap app} e.g. 2xmdirgrgt8a8
APN name: Tapelectric
APN user: user
APN password: pass
3. Save the new fields
4. Navigate to: Basic > Reboot Charger
5. Return to the Tap app. After a minute the charger should appear and you can proceed with onboarding.
