Onboarding in this context means getting the charger communicating with Tap's charger backoffice. If you are looking for a complete guide for setting up an account and configuring your locations, see our Quick Start Guide.
To connect Alfen chargers, you will need access to an Alfen account in the MyEve app.
1. Download the following root certificate firmware file and store it on your local drive: digicertrootca-B.fwi
2. Open the Alfen MyEve app and select your charger.
3. In the "Basic" tab, navigate to: Firmware > More options > Browse files
4. Select the firmware file from the location where you saved it on your phone. Start the firmware update.
5. Navigate to the drop down list for OCPP backoffice. Select Tap Electric.
6. Reboot the charger.
7. Return to the Tap app. Navigate to Locations > connect new charger
8. Select Alfen - MyEve App.
9. Click "Enter Charger ID". Enter your Alfen serial number. After a minute the charger should appear and you can proceed with onboarding.
Tap SIM Card
If you have a Tap Electric SIM card, you can configure the below details in the MyEve app:
APN name: Tapelectric
APN user: user
APN password: pass