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    Manage Subscriptions
    • 28 Apr 2025
    • 2 Minutes to read
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    Contents

    Manage Subscriptions

    • Updated on 28 Apr 2025
    • 2 Minutes to read
    • Contributors
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    • PDF
    Article summary

    Tap Subscriptions

    • We offer different subscription plans. If you use Tap Electric frequently, it makes sense to subscribe.
    • When you subscribe, you automatically switch from "pay-as-you-go" to monthly invoicing. Pay-as-you-go means you pay per transaction as soon as your session is finished. Monthly invoicing means you pay for all of your transactions from the last month in a single monthly payment.
    • For new customers and those with high charging usage, billing may occur more frequently to ensure a healthy account balance for continuous charging. Please see our terms and conditions for further details on how billing frequency is managed.
    • Subscription invoice periods are based on calendar months. If you subscribe or unsubscribe mid-month, your subscription fee will be pro-rated. All session costs are billed in full.
    • Some of our plans come with a free RFID Tapkey. Just tap it to start charging and see how the app immediately shows the charge session!
    • You can always find our current plans and rates in the app.
    Want to use Tap for your business charging?

    Our Tapkey subscriptions are available for both individual drivers and businesses. When you sign up for a Tapkey subscription, you can easily add your business name and VAT number to your billing information. Once you've entered this information, all future invoices will reflect these details.

    Change subscription plan

    You can upgrade or downgrade your subscription plan at any time. This change takes effect immediately and the invoice with be calculated pro-rata.

    1. Profile > Subscription > Manage subscription
    2. Select new plan.
    3. Confirm change.
    Subscription plan change example

    You can change subscription plan once per invoice period. This change takes effect immediately.

    Example

    • You sign up for a free Tap subscription on September 4th. Your first invoice period is September 4th - September 31st. Your September invoice will be dated October 1st.
    • On September 19th, you upgrade to a paid subscription of 5/month.
    • All charging sessions from September 19th onwards will benefit from the discounted pricing associated to the paid subscription.
    • On your September invoice: we will charge you 2.00 for your subscription (5/month for 12 days), plus all session costs.
    • You downgrade your account to a free subscription on October 16th: we will charge you 2.58 for your October subscription (5/month for 16 days), plus all session costs.

    Change subscription payment method

    Note that you can only choose from payment methods you have previously added. If you need to add or remove available payment methods, see here.

    1. Profile > Subscriptions
    2. Select payment method

    Two-Factor Authentication (2FA)

    • You can add extra security to your Tapkey by enabling two-factor authentication. When two-factor authentication is enabled, when you start a session with your Tapkey at a location you have not charged at before, you must authenticate in the app before charging. To enable two-factor authentication:
    1. Profile > Tapkeys
    2. Select the Tapkey you want to enable with 2FA
    3. Toggle Turn on 2FA

    Cancelling your subscription

    You can cancel your Tap subscription at any time from within the app.

    The cancellation will take effect at the end of the current invoicing cycle.

    1. Profile > Subscription > Manage plan > Cancel plan
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