FAQ - General

How much does Tap cost?

With Tap, there are never any fees towards charger owners. Tap adds a service fee to the driver. This service fee starts at 10% for pay-as-you-go drivers, and if they subscribe to Tap Electric goes down to 0% depending on which subscription they choose. So, you get paid the tariff that you set in the app, and the driver pays the rate we show them in the app before the session starts. It's clear for everyone and we don't add any unnecessary costs in the chain - fair is fair!

When do I receive payment for sessions at my locations?

Tap triggers payment on the 1st day of every calendar month. This payment includes all sessions from the previous month.

Depending on your payout settings, Tap will either send money to your Stripe account or directly to your bank account. In both cases, payment usually takes a few days to arrive in your account. For example, you would receive payment for all sessions that ended in March by around April 4th.

Which chargers are compatible with Tap?

Tap can support any OCPP compliant charger. This is a communication protocol that allows chargers to connect to 3rd party systems like Tap. You can check the manufacturer's data sheet to see if they are OCPP compliant.
Tap is already integrated with many OCPP chargers (see list here). If your charger is not in this list, simply reach out to Tap Support and we will get it integrated - this is normally a simple process.

Do I need to sign a contract with Tap?

No, you are free to come and go as you choose. Our Terms & Conditions apply when using the app, which provides all necessary protection for your payments, etc.

Charging cable is stuck in the charger

This unlocking difficulty is a common issue across chargers in general. Sometimes the lock just gets physically stuck, and you just need to pull harder (like, harder than you would think!). But other times the lock did not successfully execute the command from the software to unlock.
 
Follow these steps:

1. Pull hard(er) to make sure the cable is actually locked in.
2. If that doesn’t work, navigate to: Location > Chargers > find the charger with the stuck cable.
3. Attempt an unlock command.
4. If that doesn’t work, reboot the charger.

My location is showing up in the wrong place on the map

You can edit your location's geocoordinates (lattitude & longitude).

1. Location > Edit
2. Enter the desired geocoordinates.
3. Confirm.

Didn't find your answer here? Email Tap Support.