FAQ - Hospitality Locations

I am a business owner or property manager with a Hospitality location. How do I get started with Tap?

Can I set different tariffs for staff, management, and visitors?

Yes! You should first set a default tariff at your location - this will apply to all visitors by default. Then you can manage discounted tariffs for staff, management, etc. by creating Driver Groups.

You can create as many Driver Groups as you like. You invite drivers to a group using their email. Each Driver Group can be assigned a special tariff. You can do this by navigating to:

Location > Tariff > Manage tariffs for specific users with driver groups

How do I prevent random passersby from charging at my location?

Often at hospitality locations, you want chargers available for your customers and staff, but you don't want to advertise them to the general public.

1. In Location Access, select Tap Users.
2. In Location Visibility, select Only Nearby Users, and choose your Visibility range.
3. Optionally, link QR stickers to your charger so that people can quickly find them in the app.

This setup will ensure that only people that already standing in front of your charger (such as your staff and visitors) are able to see it in the app and start a session.

Didn't find your answer here? Email Tap Support.