FAQ

How much does Tap cost? With Tap, there are never any fees towards charger owners. Tap adds a service fee to the driver. This service fee starts at 10% for pay-as-you-go drivers, and if they subscribe to Tap Electric goes down to 0% depending on w...

Onboarding a charger for the first time in Tap? Make sure you have followed the steps in the Quick Start Guide I'm trying to onboard a charger. I followed the instructions in the Tap onboarding guide, but the charg...

I am a business owner or property manager with a Workplace location. How do I get started with Tap? Can I set different tariffs for staff, management, and visitors? Yes! You should first set a default tariff at your location - this will a...

I am a business owner or property manager with a Hospitality location. How do I get started with Tap? Can I set different tariffs for staff, management, and visitors? Yes! You should first set a default tariff at your location - this will...

I am a Property Manager. How do I get started with Tap? We are using Tap to collect payments on our residential block chargers. How do residents get set up? Let all residents know that you are using Tap as your charger management system. ...

I have a holiday let. How should I get started with Tap? How should I set up access for my holiday let? In Location Access , select Tap Users. In Location Visibility , select Only Nearby Users, and choose your Visibility range. Opti...

Can I set up a Tap account for my customer and then hand it over to them? Yes. The best way to do this is: Setup the Account with your own email address. Add your customer as an Account administrator: Account > Account administrators >...

We generally answer these questions as though they were asked by the owner of the charger; if you are an installer asking these questions on behalf of your customer, the answers are still valid. At what point do I canc...