Wallbox Onboarding Guide
- 19 Dec 2024
- 1 Minute to read
- Contributors
- DarkLight
- PDF
Wallbox Onboarding Guide
- Updated on 19 Dec 2024
- 1 Minute to read
- Contributors
- DarkLight
- PDF
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This guide describes how to onboard Wallbox chargers with Tap.
Onboarding in this context means getting the charger communicating with Tap. If you are looking for a complete guide for setting up an account and configuring your locations, see our Quick Start Guide.
To connect Wallbox chargers, you will need a Wallbox account in the myWallbox app. You can find more details on that here.
In the Tap app: Locations > connect new charger
Select Wallbox.
Copy the URL provided.
Go to the myWallbox app, login to add your charger and connect it to the internet.
Select the Settings cogwheel in the top right corner.
Select OCPP and switch on “Enable OCPP”.
In the URL field, paste the URL you copied in the Tap app.
In the Charge Point Identity field, enter your charge point ID.
Enter your password in the Password field if there is one configured.
Accept the Terms & Conditions, and click Save. The charger will automatically restart, and the new OCPP configuration will be applied. An OCPP icon will display on your charger app overview screen.
Return to the Tap app. After a minute the charger should appear and you can proceed with onboarding.
Troubleshooting a Wallbox that will not connect to Tap
If your charger is not successfully connecting to Tap, try these steps:
- Restore charger to factory settings, wait for complete reboot (around 15min)
- Insert OCPP settings (per the steps above) and wait for reboot (around 5min)
- Check if correctly connected to Tap. If it is still not working, update the charger to latest software (around 5min).
- Check again if connected to Tap.