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How do I link and unlink a QR sticker to my charger?

Linking a Tap QR sticker makes it easy for your drivers to find and use your charger in the Tap app, providing a better charging experience.

Updated over a week ago

By applying a QR sticker to your charger, drivers can quickly find your charger in Tap app.

What QR stickers do:

  • For new drivers to Tap: Drivers who don't have the Tap app yet will be directed to their app store to download it. Once installed, they'll be taken directly to the correct charger within the Tap app, ready to start a session.

  • For drivers already using Tap: Drivers with the Tap app already installed will be taken directly to the correct charger within the app, allowing them to immediately start a charging session.

Need QR stickers?

To request QR stickers, please send an email to [email protected] with the following information:

  1. Your full shipping address: Tap only ships stickers within the UK, Ireland, the Netherlands and Belgium.

  2. Sticker type & quantity: Please specify the type and number of stickers you need.

Large rectangle (8x5cm)

Large circle (7x7cm)

Small circle (4x4cm)

Large rectangle (8x5cm) - contactless payment terminals only


How to link QR sticker to charger

Important:

  • Each QR sticker has a unique link and can only be assigned to one charger.

  • You must link the sticker to the charger after you have physically applied it.

Steps to link your QR sticker:

  1. Open the Tap app on your phone

  2. Navigate to the Manage tab from the bottom menu

  3. Tap on the Charger you're working on

  4. Scroll to the right and tap on the QR button

  5. Scan the QR sticker with your phone's camera


How to unlink QR sticker to charger

Steps to unlink your QR sticker:

  1. Open the Tap app on your phone

  2. Navigate to the Manage tab from the bottom menu

  3. Tap on the Charger you're working on

  4. Scroll to the right and tap on the QR button

  5. Tap on the Unlink this sticker button


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